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September 09, 2010, 05:30:24 AM *
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News: It's official: the mega-billion dollar company created by Sprint and Clearwire and funded in part by Comcast, Google, Intel, Time Warner, and Bright House Networks is a done deal. The new company, which will operate under the name Clearwire, will take over all of Sprint's existing 4G assets, from towers to spectrums, and all future developments will be under the Clearwire umbrella.

The biggest change that this finalization brings is that the XOHM brand is being absorbed by the new company. Clearwire will be using the name "Clear" to brand their WiMAX network, and the existing XOHM network and products will be re-branded to match. If you have XOHM products or service, don't worry: the change is only in the name! Your modems will still work and you shouldn't see any interruptions in the service itself.


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Author Topic: Clear Service seems to be improving.  (Read 365 times)
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« on: March 08, 2010, 10:08:30 AM »
   After a less than perfect start I have been noticing a marked improvement in customer satisfaction. The percentage of happy versus unhappy Clear customers on this site as well as others seems to be shifting in Clear's favor.
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SouthPhillyPT
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« Reply #1 on: March 26, 2010, 09:32:29 PM »
I hope their customer service is improving. Both online chat and phone support are very terrible.

I spoke with their case management team about slow speeds in my area. The rep told me that someone will get in touch with me and call me within the next 1-2 weeks. I never got a call.  I went online and chatted with a support rep and the rep mentioned again that someone will call me regarding the matter but it has been more than a month now and no one has ever called back. Anyway, I hope Clear will get things straightened out and take customer service satisfaction seriously.
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